FAQ Category Archive: Applications

Can you install the equipment for us?

We may be able to arrange this for you at a reasonable cost if you live in the Solihull/Birmingham area; please discuss with us.

Permanent link to this article: http://recom.org.uk/faqs/can-you-install-the-equipment-for-us/

Can you help us decide our requirements?

Yes, we shall be happy to discuss these with you. You can contact us by phone or email us at admin@recom.org.uk.

Permanent link to this article: http://recom.org.uk/faqs/can-you-help-us-decide-our-requirements/

How many computers can we apply for?

We advise you to discuss your total requirements with us before completing an application form if your requirement is for more than 6 computers/laptops.

Permanent link to this article: http://recom.org.uk/faqs/how-many-computers-can-we-apply-for/

Is there a helpline?

We cannot offer a technical Help Line but are willing to help with general advice concerning your computer requirements where we can.

Permanent link to this article: http://recom.org.uk/faqs/is-there-a-helpline/

What happens if my equipment breaks down after three months?

We would ask you to contact your local PC technician in the normal way

Permanent link to this article: http://recom.org.uk/faqs/what-happens-if-my-equipment-breaks-down-after-three-months/

Do you provide any technical training?

No, but we are able to point you in the right direction for this.

Permanent link to this article: http://recom.org.uk/faqs/do-you-provide-any-technical-training/

What about additional software?

Basic software can be preloaded if you wish at your own expense

Permanent link to this article: http://recom.org.uk/faqs/what-about-additional-software/

Are there any conditions attached to receiving this software through the MAR scheme?

Microsoft do specify some conditions.  A copy of the agreement is installed on the PC’s we provide and can be accessed from the desktop.  This Agreement restricts the use of the software to the machine on which it was installed.

Permanent link to this article: http://recom.org.uk/faqs/are-there-any-conditions-attached-to-receiving-this-software-through-the-mar-scheme/

Are you registered under the Microsoft Authorised Refurbisher (MAR) scheme? What does this mean in practice?

ReCOM has been accepted as a MAR. This means that we can install Windows on to PCs to be received by qualifying charitable organisations and eligible individual recipients..

Permanent link to this article: http://recom.org.uk/faqs/are-you-registered-under-the-microsoft-authorised-refurbisher-mar-scheme-what-does-this-mean-in-practice/

Do your computers come with a guarantee?

They come with a three month non-accidental back to base warranty which includes parts and labour.

Permanent link to this article: http://recom.org.uk/faqs/do-your-computers-come-with-a-guarantee/

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