↑ Return to Find Out More


A guide to our complaints procedure

If you are dissatisfied or concerned about any aspect of ReCOM’s services, activities or fundraising, you may complain to us.

ReCOM takes all concerns and complaints seriously as they provide opportunities to improve and maintain the high standards we aim to achieve.

We recognise that sometimes we may get things wrong. Your feedback will help us to resolve mistakes faster and learn how we can do things better to improve quality and customer satisfaction.

How to make a complaint

A complaint should preferably be made in writing, setting out the nature of your complaint and giving your name, address and contact information.

This can be posted to ReCOM at 348A Gospel Lane, Olton, Solihull, B27 7AJ or sent by e-mail to training@recom.org.uk.

Complaints may also be made in person to any of ReCOM’s employees or Trustees or by phone to 0121 663 0335.

 If you are unable to make the complaint yourself, for example, due to illness, language or a disability, a complaint may be raised on your behalf by a recognised professional or relative nominated by you.

What will happen after I complain?

We will acknowledge your complaint and will tell you who will be dealing with the matter and when you can expect a full response.

We will respect your confidentiality and keep your complaint confidential as far as possible. Any information about the complaint will usually only be shared with those who need to know in order to help resolve it. There may, however, be occasions when ReCOM cannot provide absolute confidentiality, for example in circumstances where a child or vulnerable adult may be at risk of harm.

We will handle information in line with current Data Protection regulations and will not share this information with a third party without your consent.

We will do our best to resolve your complaint as quickly as we can.


Permanent link to this article: http://recom.org.uk/contact-us/complaints/